Shipping
US Domestic Shipping
Please allow 3 business days (Monday thru Friday, excluding public holidays) for us to receive & process your order. Any order received after 12:00 PM PT will begin processing the following business day. (Please note: If the order is placed after 12:00 PM PT on Friday, it will be processed the following Monday.)
Once your order ships, we’ll send you a tracking number to your email, so you’ll know when it arrives.
International Shipping
Yes, we ship internationally. Your order will ship from the United States and can take up to four weeks to arrive. Shipping costs for international orders are calculated at checkout and applicable taxes/duties are the responsibility of the customer.
Once your order ships, we’ll send you a tracking number to your email, so you’ll know when it arrives.
***Orders made outside the U.S cannot be returned, exchanged or refunded***
Returns
15 Days to Return
Body Products and Accessories: We definitely want you to be happy with your purchase. We accept returns on both new, gently used or defective products. Significantly used product is not eligible for return. Whether a product is returned in new, gently used or defective condition will be determined by FEFU in their sole discretion.
Your refund will be processed after inspection and approval. If approved your refund will be issued within 48 - 72 hours upon receipt of merchandise.
For items returned within our returns policy, the purchase price will be refunded to the original form of payment.
Shower Wrap: To be eligible for a return refund, the FEFU Shower Wrap must be unused. Returns will only be accepted if all tags remain attached. It must also be in the original FEFU Shower Wrap packaging.
FEFU Shower Wrap returned with stains or damage, the refund will not be granted. We highly recommend while trying on the FEFU Shower Wrap using a wig cap or other means to protect the wrap from damaging hair products or make up. FEFU Shower Wraps that appear to be worn or washed will be rejected and will not be returned to you.
Return Cost
You will be responsible for return shipping cost. To return your product, you should mail your product to:
You may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Exchanges
We do not exchange any FEFU skin care products, accessories or FEFU Shower Wraps. If you need to exchange an item, send us an email at request@fromearthforus.com